Last updated: January 2026
Introduction
Oak-Elk ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our travel services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when you:
- Submit an enquiry form on our website
- Book travel services through us
- Subscribe to our newsletter
- Contact us via email
This information may include your name, email address, postal address, travel preferences, and any other information you choose to provide.
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide requested services
- Process and manage your travel bookings
- Send you relevant communications about your bookings
- Improve our website and services
- Comply with legal obligations
Information Sharing
We may share your personal information with:
- Travel service providers (airlines, hotels, tour operators) necessary to fulfil your booking
- Payment processors for secure transaction handling
- Legal authorities when required by law
We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes.
Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights
Under applicable data protection laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to processing of your personal information
- Request restriction of processing
- Data portability
- Withdraw consent at any time
To exercise these rights, please contact us using the details provided below.
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Oak-Elk
47 Briggate Street
Leeds, LS1 6HW
United Kingdom
Email: [email protected]