Last updated: January 2026
Our Commitment
Oak-Elk is committed to complying with the General Data Protection Regulation (GDPR) and ensuring that all personal data is processed lawfully, fairly, and transparently. This page outlines how we meet our obligations under the GDPR.
Data Controller
Oak-Elk acts as the data controller for the personal information you provide to us. This means we determine the purposes and means of processing your personal data.
Contact details:
Oak-Elk
47 Briggate Street
Leeds, LS1 6HW
United Kingdom
Email: [email protected]
Lawful Basis for Processing
We process personal data under the following lawful bases:
- Contract: Processing necessary for the performance of a contract with you (e.g., booking travel services)
- Consent: Where you have given clear consent for us to process your personal data for specific purposes
- Legitimate interests: Processing necessary for our legitimate business interests, where those interests are not overridden by your rights
- Legal obligation: Processing necessary for compliance with legal obligations
Your Rights Under GDPR
Under the GDPR, you have the following rights regarding your personal data:
Right to Access
You have the right to request a copy of the personal information we hold about you. We will provide this information free of charge within one month of your request.
Right to Rectification
You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Right to Erasure
You have the right to request the deletion of your personal data where there is no compelling reason for its continued processing. This right is not absolute and may be subject to legal obligations requiring retention.
Right to Restrict Processing
You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
Right to Object
You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.
Rights Related to Automated Decision Making
You have the right not to be subject to decisions based solely on automated processing, including profiling, which produce legal or similarly significant effects.
How to Exercise Your Rights
To exercise any of your rights, please contact us at [email protected]. We will respond to your request within one month. If your request is complex or we receive numerous requests, we may extend this period by a further two months, in which case we will inform you.
International Data Transfers
When you book travel services that involve destinations outside the UK and European Economic Area, we may need to transfer your personal data to travel service providers in those countries. In such cases, we ensure appropriate safeguards are in place to protect your data.
Data Breach Notification
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach. Where the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly.
Supervisory Authority
If you are not satisfied with our response to any data protection concern, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Updates to This Information
We may update this GDPR compliance information from time to time. Any changes will be posted on this page with an updated revision date.